This occurs if the "Data Security" setting is disabled in the system's permission settings.

Clarification: When Data Security is disabled, employees cannot view student details. To grant access, the administrator must enable Data Security and assign the correct permissions under Manage Role → Permissions.

Most often, teachers send notifications only to students and then check for the message in their own account/phone.

Clarification: If teachers select students as recipients, notifications are delivered to the student app/accounts, not to the teacher’s own inbox. Teachers should re-check by logging in as a student to confirm delivery.

This happens when the class has not been assigned to that specific teacher.

Clarification: Only classes assigned to a teacher will appear for mark entry. To resolve this, the administrator must assign the teacher to the relevant class/subject under the Faculty or Class Assignment settings.

This usually occurs due to GPS accuracy issues with the employee’s mobile device.

Clarification: Mobile GPS signals can fluctuate based on device settings, network strength, or nearby buildings. Additionally, the school’s geo-location boundary might be set too strictly. To fix this, employees should ensure their mobile location/GPS is turned ON with "High Accuracy Mode."

This happens when the institute has not run the "Calculate Attendance" option after marking attendance.

Clarification: Marking attendance records the entries, but their status (Present/Absent) will not reflect in reports or student profiles until they are calculated. To fix this, the admin/teacher must go to Mark Attendance → Student Attendance → Calculate Attendance and process it for the selected date.

This happens if the "Marks Card" option has not been disabled in the Master Settings.

Clarification: By default, the Marks Card remains visible once results are published. If the institute wishes to restrict access, the administrator must disable the Marks Card in Master Settings. Once disabled, students will no longer see the Marks Card in their app.

Yes, You can extend fee due dates either via Master Settings for a group or individually in student profiles to give selected students extra time while allowing them to continue accessing the app.

1. Go to Master Level Sync
2. Select Online Photo
3. Click Sync the Data
4. Go to Settings
5. Select Photo Sync
6. Click Sync Now

1. Go to Settings
2. Open Database
3. Click Online Backup

1. Go to Settings
2. Select Update Fields
3. Choose the Batch you want to update

1. Go to Reports
2. Select Student Custom Report

1. Go to Settings
2. Select Batch
3. Click on Batch Transfer
4. Select the Source Batch
5. Choose the Students to transfer
6. Click Transfer

1. Go to Fee
2. Select Revert Transaction
3. Choose the Collection
4. Select the Account
5. Click Revert Transaction

1. Go to Fee
2. Select Schedule Fee
3. Click on Collection Discount
4. Click Create Discount
5. Select the Batch & Collection

1. Go to Fee
2. Select Fee Imports
3. Choose the Batch
4. Click on the Check Box alongside the collection

1. Go to Fee
2. Scroll down to Batch Outstanding
3. Select the Batch
4. Choose the Date
5. Click Print

1. Go to Fee
2. Scroll down to General Ledger
3. Enter the Student ID
4. Click Print

1. Go to Student Ledger
2. Scroll down to Transaction Details
3. Check the Receipt Number
4. Go back to Fee
5. Select Collect Fee
6. Click on Group Recent Receipts
7. Enter the ID & Receipt No.
8. Click on any receipt and then Search

1. Go to E-Card
2. Select Register E-Card
3. Choose Userwise/Batchwise
4. Click Assign
5. Enter the Card Number or click on Card Number and punch in the card on activation device

1. Go to E-Card
2. Select Activate E-Card
3. Choose User or Batch
4. Click on Activate

1. Go to Library
2. Select Manage Books
3. Click on Add Book
4. Fill in the details (Accession No. is added for the first book only)

1. Go to Library
2. Select Issue Book
3. Search for the Book
4. Click Assign
5. Enter the Username of student/employee
6. Select the Due Date
7. Click Assign

1. Go to E-Card
2. Select Custom Device
3. Click on Manage Device
4. Connect the device
5. Download the log

1. Go to E-Card
2. Select Sync Attendance
3. Choose Daywise
4. Select between All Users/Students/Employees
5. Select the data
6. Click on Sync

1. Go to Settings
2. Select Batch
3. Click on Batch Summary
4. Enter the User ID
5. Click Print

1. Go to Settings
2. Select Subjects
3. Choose Normal Subject
4. Click on View Normal Subject
5. Select Course & Batch
6. Click View/Edit